Privacy Policy Last Updated: August 17, 2026 At Pro Active XL (“Pro Active XL”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide to us through our website, services, forms, and communication channels. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information. By accessing or using proactivexl.com, you acknowledge that you have read and understood this Privacy Policy. 1. Information We Collect We may collect information that you voluntarily provide to us, including: Full name Mobile/WhatsApp number Email address Address or location details Information submitted through contact, enquiry, registration, booking, or other forms Details about your enquiry or requirements Any information you provide when communicating with us Other information you voluntarily provide through our website or communication channels We may also automatically collect limited technical information when you visit our website, such as: IP address Browser type Device type Operating system Pages visited Website usage information Date and time of access Referring website or source 2. How We Use Your Information We may use the information we collect to: Respond to your enquiries and requests Provide information about our products and/or services Process and manage customer enquiries Communicate with you regarding your enquiry or service Provide customer support Send service-related notifications and updates Improve our website, products, and services Understand website usage and improve user experience Prevent fraud, misuse, or unauthorized activity Comply with applicable laws and legal requirements We will only use your personal information for legitimate business purposes and in accordance with applicable law. 3. WhatsApp Communications If you provide your mobile/WhatsApp number and consent to be contacted through WhatsApp, we may use WhatsApp to communicate with you regarding: Enquiries you have submitted Product or service information you have requested Customer support Appointments, bookings, or service updates, where applicable Order or transaction-related updates, where applicable Other communications that you have requested or consented to receive Your WhatsApp number will not be used for unrelated communications without appropriate consent. You may stop receiving WhatsApp communications at any time by contacting us or by following the applicable opt-out instructions provided in the communication. WhatsApp communications are also subject to WhatsApp/Meta’s applicable terms and privacy policies. 4. Consent for Communication When you voluntarily provide your phone number through our website, forms, or other legitimate communication channels, you may be asked to provide consent to receive communications from us. Where required, we will obtain appropriate consent before sending promotional or marketing communications. You can withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn. 5. Sharing of Information We do not sell or rent your personal information. We may share necessary information with trusted third-party service providers who help us operate our business, website, communication systems, payment services, hosting infrastructure, analytics, or customer support. Such third parties may include: Website and hosting service providers Communication and messaging service providers, including WhatsApp/Meta where applicable Payment service providers, where applicable Analytics and technology providers Professional advisers or service providers Government authorities or law-enforcement agencies where required by law We only share information where reasonably necessary for the relevant business or legal purpose. 6. WhatsApp and Meta If you communicate with us through WhatsApp, your communication may also be processed by Meta Platforms, Inc. and/or its applicable affiliates in accordance with Meta’s and WhatsApp’s applicable terms and privacy policies. We do not control how Meta processes information within its own services. 7. Cookies and Tracking Technologies Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and improve user experience. You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality. If we use third-party analytics, advertising, or tracking services, those services may process information according to their own privacy policies. 8. Data Security We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet. 9. Data Retention We retain personal information only for as long as reasonably necessary to: Fulfil the purpose for which it was collected Provide requested services Maintain business and transaction records Resolve disputes Comply with legal, accounting, or regulatory requirements Protect our legitimate business interests When information is no longer required, we may securely delete or anonymize it. 10. Your Rights Depending on applicable law, you may have the right to: Request access to personal information we hold about you Request correction of inaccurate information Request deletion of your information where legally applicable Withdraw consent where processing is based on consent Request information about how your data is being used Opt out of marketing communications To exercise any applicable rights, please contact us using the details below. 11. Children’s Privacy Our website and services are not intentionally directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action. 12. Third-Party Websites Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information. 13. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable legal requirements. The updated version will be published on this page with a revised “Last Updated” date. 14. Contact Us If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: Pro Active XL Website: https://proactivexl.com/ Email: info@proactivexl.com Phone/WhatsApp: +91 42634897 Address: Office No: 212, Al Qusais Plaza Damascus Street, Al Qusais Dubai, UAE. By using our website and providing your information, you acknowledge this Privacy Policy and consent to the processing of your information as described above, where consent is legally required.